At Nopal Loco Tours (operated by Noemí Castillo in Guadalajara, Jalisco, Mexico), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (nopallocotours.com), fill out our contact or custom tour forms, or book a private experience with us.
By using our website or submitting personal information to us, you consent to the practices described in this policy.
1. Information We Collect
We only collect personal information that is necessary to provide you with exceptional, personalized, and safe private tour experiences. The types of information we may collect include:
- Personal Identifiers: Name, email address, phone number (including WhatsApp), and language preference.
- Booking & Itinerary Details: Travel dates, hotel or pickup location in Guadalajara, party size, dietary restrictions, mobility preferences, and special occasion requests.
- Payment Information: When booking directly, payment transactions are processed securely through trusted third-party payment gateways (such as Stripe, PayPal, or FareHarbor). We do not store or process full credit card numbers on our servers.
- Technical & Analytics Data: IP address, browser type, device information, and pages visited on our website via standard analytical tools (such as Google Analytics) to improve user experience.
2. How We Use Your Information
Your personal data is used strictly for legitimate business and service purposes, including:
- Fulfilling Bookings & Communication: Confirming reservations, coordinating pickup times, sending itinerary details, and answering inquiries via email or WhatsApp.
- Customizing Your Experience: Tailoring itineraries, adjusting food tastings for dietary allergies or restrictions, and providing personalized recommendations.
- Customer Support: Assisting with rescheduling, cancellations, or special requests before, during, and after your trip.
- Legal Compliance: Complying with applicable Mexican federal laws regarding commercial activity and tourism operations.
3. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information to third parties.
We may share limited data with trusted third-party service providers solely to facilitate your reservation and tour operations:
- Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, FareHarbor) to handle financial transactions safely.
- Communication Platforms: WhatsApp and Google Workspace to communicate directly with you regarding your booking.
- Venue Partners: In rare instances, sharing guest names with specific historic sites, museums, or venues that require advance registration for private access.
All third-party providers are required to maintain the confidentiality and security of your information.
4. Data Security & Protection
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses Secure Sockets Layer (SSL) encryption to ensure that data transmitted between your browser and our site remains private.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete your tour services, resolve any post-tour inquiries, or comply with tax and legal requirements.
6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access & Review: Request a copy of the personal information we hold about you.
- Correction: Request that we update or correct any inaccurate personal data.
- Deletion / Right to be Forgotten: Request that we delete your personal information, subject to any legal obligations we must maintain.
- Opt-Out: Unsubscribe or request no further non-essential communications at any time.
To exercise any of these rights, please contact us directly at [email protected]
7. Third-Party Links
Our website may contain links to third-party platforms (such as TripAdvisor, Viator, Google Business, or social media networks). We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party website you visit.
8. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational or legal practices. Any updates will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to us:
- Owner & Operator: Noemí Castillo (Nopal Loco Tours)
- Location: Guadalajara, Jalisco, Mexico
- Email: [email protected]
- WhatsApp: +52 33 31 82 03 29
- Website: nopallocotours.com